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FAQ

WHAT IS THE COST OF WRISTBANDS & PROMOTIONAL PRODUCTS?

Prices for non-custom wristbands vary and are listed with each product as you browse the catalogue. Certain In-stock products also qualify for volume disounts. If available, this will be reflected in the displayed drop-down price when viewing the product details in the catalogue.

Customised products such as custom silicone wristbands are priced based on the quantity and options you choose when creating your unique design. The Product Pricing Page summarises the cost of customised wristbands and contains a link to the pricing structure for other customised products.

The order pages for our customised products also contain an online quotation system so you can see immediately how variations in quantity and options reflect in the price.

Should you have a large order or any other pricing questions, please contact Handband, call a customer service representative on 1300-368-980, or email us at info@handband.com.au, and we'll be sure to give you a great competitive quote.

WHAT IS THE DIFFERENCE BETWEEN NON-CUSTOM AND CUSTOMISED WRISTBANDS?

Handband non-custom wristbands are ready-to-wear and available for immediate shipping, so there is no waiting, unlike Customised wristbands which are dispatched via regular shipping in 8-14 business days, and via express shipping in 7-10 business days.

Customers are able to purchase smaller quantities of wristbands for their particular needs, with only very small minimum order requirements in certain circumstances. 

Customised silicone wristbands, custom tyvek wristbands, custom fabric and woven wristbands and other custom promotional products such as dog tags and lanyards,  and non-custom silicone bracelets are made from high quality materials. All Handband® non-custom wristbands and bracelets are guaranteed to ship the next business day after your order, subject to payment verification and clearance. Find that popular wristband, or the collector's item wristband from the non-custom wristband order page now! You can order individual wristbands, or groups of wristbands.

ARE YOUR WRISTBANDS GOING TO LAST? 

I bought a band from a shop the other day and it broke after 2 days.

Many other bracelets on the market today are made from rubber, that's why they break so easily, the words rub off in seconds, and some even carry that strong rubber smell. Handband® silicone wristbands are made from 100% industrial strength polished silicone. They are stronger and more durable than rubber wristbands, and are of similar quality to Lance Armstrong's Live Strong bracelets. Please visit our wristbands specifications page for more information.

HOW CAN I CUSTOMISE MY HANDBAND WRISTBANDS?

Handbands can be customised in a myriad of ways. See our Customisation Options Page for more details.

ARE SPECIALITY COLOURS AVAILABLE?

Yes! We can do pink with purple polka dots. No, we really CAN!  With an order of 200 wristbands or more, you are able to choose from our specialty colours and patterns. Of course, you'll need to allow an additional 5 (business) days processing time, but what's an extra 5 days for that special band (it may even become a collector's item one day!) Please e-mail or call a customer service representative to place your order, 1300-368-980.

WHAT IS "DEBOSSING"?

Debossing describes the manufacturing process in which the text is indented into the silicone product, utilising a custom moulding process. The characters in your phrase are moulded into the silicone band and not simply onto the surface, so your phrase won't disappear or 'rub off' over time. "Debossing" is the most popular procedure used for custom designed bracelets.

CAN I BUY 200 HANDBAND WRISTBANDS IN DIFFERENT COLOURS & DIFFERENT SAYINGS?
You can order a small amount of 200 Customised wristbands with the same size, colour, and phrase, or as little as $10.00 in value of non-custom wristbands.

WHAT ARE THE MINIMUM ORDER QUANTITIES?

Non-custom wrisbands have a minimum order value of $10.00 and have no set minimum quantity requirements.

The minimum order quantity for customised products varies. Less than 200 Custom Wristbands require 7 units. 200 and above Custom Wristbands require 200 units. Handband® Key Chains require 50 units. Dog Tags and Watches require 100 units. Key Chain Ribbons require 500 units.

Customised products also require that you order a minimum amount of any given style you create. For Custom Wristbands and Handband® Key Chains, that amount is 10 while for Dog Tags, Watches and Key Chain Ribbons that is 100.

ARE YOU SET UP FOR LARGE ORDERS?

Yes. Handband® is set up to accept orders of 5,000, 500,000, or 5,000,000. Just a reminder that you'll need to allow for production time (i.e. a couple of weeks) for larger quantities. Please contact us for pricing and further details.

ARE THERE ANY OTHER SET-UP FEES?

No. What you see is what you get. The price we quote is the price you get. Our pricing is simple and easy to understand. There are no hidden prices and no additional setup fees. We do not charge moulding fees.

WHAT SIZE IS RIGHT FOR ME?

Our products come in one or more of 4 sizes: Extra Large, Large, Medium, and Small.

Large is our standard size and is ordered more often than the smaller band sizes. These wristbands are 7.9" (202 mm) in size.

Medium wristbands are 7.1" (180 mm) in size. Youth wristbands are smaller in size and are recommended for children 12 years and under. Youth size wristbands will fit most primary school children.

Small sizes are even smaller than Youth at 5.9" (150mm). These are recommended for children under 6 years of age.

If you are unsure of what size is right for you, this Wristband Sizing Worksheet will help you determine which to choose. Just print out the worksheet and use it for a measurement.

HOW MANY HANDBAND WRISTBANDS CAN I ORDER?

You can order a small amount of 7 wristbands or any quantity greater than 200, as long as it is a multiple of 10. For example, you can purchase 200 Yellow Handbands, 210 Blue Handbands, and 250 Red Handbands. All quantities of each size and colour must be a multiple of 10 with a minimum order of 200. This way, Handband is able to provide to you one of the Lowest Minimums on the market - and at a great competitive price!

HOW CAN I PAY FOR MY PURCHASE?

Handband accepts all major credit cards and payPal. We also accept payment via Cheque and EFT (Electronic Funds Transfer) for all Government, School and non-profit orders. We are happy to discuss credit terms on a case-by-case basis, and upon receipt of an Accepted & Official Purchase Order. Please contact us for further information.

HOW MUCH IS SHIPPING & HANDLING?

We ship our orders via a numbe rof carriers such as Australia Post, DHL and TNT Express. Shipping and handling will vary depending on the quantity and weight of silicone wristbands in your order. Handband does not cover duties and customs for international orders. It's easy to get an online quote for your order Handbands - shipping costs are included in your quote.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Handband guarantees delivery of all customised orders dispatched via Handband® Standard Shipping in 12-14 business days, and via Handband® Express Shipping in 10-12 business days.
If your order contains only In-Stock Wristbands, they will be dispatched within 2-4 business days of your order via Australia Post. Custom Products and/or additional customised options may add a few extra days to production times. All delivery timeframes are subject to payment verification.

By prior arrangement, we may be able to expedite your order faster than these stated times. Please contact a Handband customer service representive for further information.